The Content tab serves as the starting point for creating your chatbot with Reply AI Chat. It is like your canvas to paint the character of your AI assistant, shaping it to engage and connect with your audience on a personal level.
📌 To navigate through the complete setup process and successfully launch your AI chatbot, follow this guide: How to Set Up Your AI Chatbot.
Content Tab Configurations
In the Content tab, you'll find detailed configuration options organized into sections, allowing you to tailor your chatbot's personality and create an inviting digital environment. Expand each section to access its all configurations. The sections include:
Below is a comprehensive list of settings for each section, accompanied by detailed descriptions to guide you through customization:
Bot name and welcome message
Configuration | Description |
Bot name | Assign a personalized name to your chatbot to engage users. |
Company name | Add your company's name to display it prominently in the chat header for clarity. |
Welcome message | Craft a welcoming introduction to set the tone for conversations. |
Input box placeholder | Guide users by providing placeholder text in the message input box, indicating the types of messages they can send. For instance, you can use prompts like 'How can we assist you today?' or 'Feel free to ask us anything!'. |
Customer support email
Provide an email address for additional support, allowing users to reach a human representative when the chatbot encounters issues or lacks answers. The system displays this email address when needed, enabling users to promptly seek assistance.
Additionally, the chatbot can prompt users to provide their email address during interactions. This feature allows the chatbot to forward relevant details and chat history to a sales representative, ensuring tailored resolutions. This helps sales representatives gain comprehensive context on the issue and provide personalized assistance.
Tone of voice
Configuration | Description |
Response length | Choose short, medium, or long responses to match the complexity and depth of information users need. |
Bot's tone of voice | Define the chatbot’s tone to align with your brand’s communication style. The tones of voices include options:
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Language | Select a language for engagement, with an option for automatic language detection. The default language is English.
You also have the option to enable 'Respond to the website visitor in their language,' which automatically detects and adapts to each user's language, offering a personalized interaction experience. |
Context | Maintain a balance between relevance and conciseness in responses by selecting the appropriate level of context. Choose from the following options:
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AI Bot's sales role | Specify the role of the chatbot in sales interactions to align its approach with your business objectives. Choose from the following options:
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Company business | Summarize your company’s main offerings, services, or value propositions, providing users with a quick understanding of your business.
📌 Please keep your description within 255 characters. This content will be utilized in chatbot prompts during interactions with users, contributing to your brand's recognition. |
Company values | Highlight your company’s core values and principles, conveying the ethos and culture that define your brand.
📌 Please ensure your message does not exceed 255 characters. This content will be integrated into chatbot prompts during interactions with users, shaping your brand's recognition. |