Inbox

Gain insights into managing your inbox and accessing all messages within your Reply account.

7 articles

Inbox overview

Reply's Inbox brings all conversations across your sequences into a single view. It helps you keep track of replies, respond faster, and organize conversations without switching between sequences. 🎥 Check out the video below to see how to manage replies in the Inbox. https://www.youtube.com/watch?v=a5AKK3o7gU8 To open Inbox, click Inbox in the main menu on the left. View threads All replies appear in the Inbox as threads, sorted by the most recent message first. Each thread gives you a quick overview of the conversation, including: - Channel (manual or automatic email, or LinkedIn) - Contact name - Inbox Category (for example, Interested, Not interested, Meeting intent, Do not contact – assigned automatically based on the reply) - Message preview - Sequence - Category - Date and time of the latest reply 💡 By default, one page shows up to 50 threads. You can move between pages using the arrows in the top right corner. Switch between view modes You can switch between two viewing modes depending on how you prefer to work: - Standard view – shows the full list of threads - Split view – shows the thread list and the selected conversation side by side. Split view is helpful when you want to go through replies one by one without leaving the list. To use it, click the Split pane mode icon on the right. Manage threads Click any thread to open the full conversation along with the contact's details. Inside a thread, you can: - Review the full message history - Access and update contact details - Mark as unread - Assign categories to organize conversations - Delete a thread View thread participants and save contacts You can view all participants in an email thread, including senders and recipients in CC and BCC, and save new contacts directly from the Inbox. To view participants, open a thread and click the needed message. Click the arrow next to the sender's email address to see the full list of recipients, including CC and BCC. You can also click a participant's name or email address to open their contact card. From there, you can view or edit existing contact information, or create a new contact if they haven't been saved in Reply yet. Manage multiple threads If you need to take action on multiple conversations, you can select several threads at once and apply bulk actions: - Mark as read/unread - Assign or update Inbox categories - Export replies via CSV - Delete threads Reply to threads Reply to an entire thread At the bottom of the thread, click: - Reply to respond to the contact. - Reply All to respond to the contact and everyone in CC. Reply to a specific message Next to an individual message, click: - Reply to reply to that message. - Reply All to reply to that message and everyone in CC. Forward a thread or message - Click Forward at the bottom of the thread to forward the entire conversation. - Click Forward next to an individual message to forward only that message. When writing your reply, you can use templates and variables, preview your message, as well as format text or add links and media. Search threads If you're working with a large number of conversations, you can use search to quickly find the thread you need. You can search by: - Contact name - Email address - Email subject Search also works with partial matches. You can enter just a fragment of a name, email, or subject line, and relevant results will still appear. Filter threads Inbox includes several filtering options to help you focus on the most relevant conversations. You can filter threads by owner: - All – threads from all team members - My – only your threads - Specific team member You can also filter by channel to focus on a specific type of outreach: - Email – manual or automatic email conversations - LinkedIn – LinkedIn threads Folders help you switch between the main Inbox views: - Inbox – shows all threads in your Inbox (this is the default view) - Unread – shows only threads with unread messages - AI draft – shows threads with replies generated by Jason AI Categories help you organize replies based on intent, such as: - Interested - Not interested - Not now - Do not contact You can also narrow results by using the filters at the top of the page: - Sequence - Sending email - Sending LinkedIn account - Category - Time range (All time, Older than 1 month, Older than 3 months, Older than 6 months, or Custom) Filters can be combined. For example, you can view only unread LinkedIn conversations within a specific category. You can also open Inbox for a specific sequence to see only its conversations. It works the same way as the main Inbox, just for one sequence. If your Inbox includes auto-replies, out-of-office messages, or bounced emails, you can hide them to keep your view focused on real conversations. For more information about Inbox categories, check this article: - How do I manage my Inbox categories? You can also set up notifications for Inbox replies to stay updated when new replies come in.

Last updated on Oct 22, 2026

How do I manage my inbox categories?

Inbox categories are labels that help organize email threads based on the contact's interest in your offer. Managing these makes it easier to prioritize and respond to important messages. You can find inbox categories on the left-side panel of your inbox along with the number of unread messages. They also work as filters: clicking on a category shows all related threads. Additionally, inbox categories are shown as labels next to the thread's subject: ☝️ Inbox categories are automatically assigned by our AI, which analyzes the tone of email replies and identifies leads that are most likely to convert. Assigning an inbox category If you want to change the category or assign a custom one, follow these steps: 1. Select the needed thread; 2. Click the Manually assign/reassign category icon: 3. Pick the category from the drop-down list. 4. Click Apply. Important: Only one inbox category can be assigned per thread. The exception is the Meeting intent one, which is a subcategory. Removing an inbox category If you want to delete an incorrect category next to your thread, these steps will help you out: 1. Open the thread; 2. Click on the x icon next to the inbox category: Or: 1. Select the thread; 2. Click the Manually assign/reassign category icon; 3. Choose the Clear assigned category: Bulk-assigning a category You can also manage inbox categories in bulk, which makes it easier to assign or reassign categories for multiple threads. 1. Select needed threads; 2. Click the Manually assign/reassign category icon; 3. Choose the category and sub-category (Meeting intent): 4. Click Apply and done! Creating a custom category By default, Reply provides you with this list of inbox categories: - Interested - Not interested - Do not contact - Not now - Forwarded - Meeting intent However, you can also change or create custom inbox categories, it is up to you!

Last updated on Oct 14, 2026

Manage auto-replies in the inbox

Reply can automatically detect auto-replies, out-of-office messages, and bounced emails. By default, these messages are hidden from your inbox to help keep it organized. You can choose whether these emails should be displayed in Reply and how they should be handled in your email provider (such as Gmail or Outlook). Reply provides separate settings for: - Your email provider inbox (Gmail, Outlook, etc.) - Your Reply inbox This allows you to control how automated responses are displayed in each location. To do this: 1. Open the Emails tab in your Settings and go to the Email Safety section. 2. Under How to handle Auto replies and Bounce emails in your email client, select one of the following options: - Do Nothing (keep emails in your mailbox) - Delete (automatically remove emails from your mailbox) - Mark as read (keep emails and mark them as read) 3. Under How to handle Auto replies and Bounce emails in your Reply inbox, select one of the following options: - Do not display (hide emails from the Reply Inbox and contact cards) - Display (show emails as unread in the Reply Inbox and contact cards) - Display & mark as read (show emails and automatically mark them as read) 4. Click Save settings. The Email Safety section also includes the following settings: - Delay before sending the first email. This setting defines how long Reply waits before sending the first email to a contact. The default delay is 30 seconds. - Max daily emails per contact. This setting limits how many emails a contact can receive from your account within a single day. The default limit is 1 email per contact per day.

Last updated on Oct 14, 2026

How do I manage custom Inbox categories?

You can sort your emails by categorizing them to save time and increase productivity. This article will help you create some categories for more customization. Let's dive in 🧐 Steps to create Once you have got some replies, you can start creating custom categories. Here is how you can do it: 1. Go to the Inbox tab of your sequence; 2. Move to the Categories section; 3. Click on the "+" button: 4. Enter the category name; 5. Pick the color for its label; 6. Click Create: The new category will be automatically pinned to the section. 💡Important: Custom categories can be created at the team level, so other team members can view each other's categories. One category cannot be created twice. Steps to manage Apart from creating, you can choose which categories are shown in the list. If needed, you can hide some from the view. Here is what you need to do: 1. Go to the Inbox tab of the sequence; 2. Click on the Settings icon: 3. Use checkboxes to Pin & Unpin: This is it! If you have any questions left, feel free to message our Support team in chats or email them at [email protected].

Last updated on Oct 14, 2026

Inbox notifications

Inbox notifications let you know when you receive a new reply, whether it's an email or a LinkedIn message. You can manage your notification preferences in Settings → Notifications. Here's what you can set up 👇 Receive notifications from Choose whose replies you want to get notified about: - My threads only - All team members’ threads - Specific team members’ threads Choose when to show notifications Choose where notifications should appear: - When any page is open - Only when Inbox page is open Control how long notifications remain visible Choose how long notifications stay visible: - Automatically hide after 5 seconds - Don’t hide automatically after 5 seconds If notifications don't hide automatically, they stay visible until you dismiss them or click anywhere on the page. Sound preferences - Play sound for notification Plays a sound when a new notification appears. Notification filters - Relevant replies only When enabled, notifications are not shown for auto-replies or bounced emails. Channel-specific notifications Choose which channels should trigger notifications: - Email - LinkedIn

Last updated on Oct 14, 2026

How to use canned responses in the Inbox?

Canned (snippet) responses allow you to save frequently used replies, making your communication with prospects quicker and more efficient. How to save a canned response? 1. Go to the Inbox in your account. 2. Type your response. 3. Right-click on the message you want to save as a canned response. 4. Select Save as Canned Response. 5. Create a name for your response and click Save. Check out the guide below for more details! Animation How to access your saved canned responses? Once your canned response is saved, you can easily access it at any time. You can do it in 3 different ways: 1. From the Note Icon: - Open the text editor in your Inbox. - Click on the Note Icon to view your saved canned responses. - Select the one you want, and it will be inserted into your email automatically. 2. Using the "/" Symbol: - Type "/" in the reply field. - Start typing the name of the response or select one from the list that appears, and it will be added to your email. 3. Keyboard Shortcuts: - On Windows: Press CTRL + S. - On Mac: Press Command + S. That's it!

Last updated on Oct 16, 2026

How to export replies via a CSV file?

In this article, we'll show you how to export replies from your Inbox to a CSV file, making it easy to keep track of your communications. Follow these steps to export your replies: 1. Go to the Inbox Page. 2. Select replies. 3. Click on Export contacts to CSV with replies and download the file. You can export both LinkedIn and email replies. If there are multiple replies from one contact, only the latest reply will be included. The replies will be exported via a CSV file that will include the following fields: - Contact Information: First Name, Last Name, Email, Title, Phone, City, State, Country, Account Name, TimeZone, Added On, LinkedIn, Company Size, Industry, Sales Navigator, Owner, Provider, Domain, Validation Status, and Custom Fields. - Engagement Details: Persona-Based Opener, Last Touch, Sequence, Status, Opted Out, Inbox Category, Opens, Views, Deliveries, Replies, Bounces, Current Step Status, Meeting Booked, Current Step, Call Resolution, Meeting Intent, Will Start At. - Reply Details: Replies by SMS - the number of replies received via SMS; Replies by LinkedIn - the number of replies received through LinkedIn; Reply Subject - the subject line of the last email in the sequence; Reply Body - the full text of the last reply received; Reply Text Body - the plain text version of the last reply without any HTML formatting; Reply Date - the date when the most recent reply was received.

Last updated on Oct 15, 2026