📌 Knowledge Base tab is one of the steps within the AI chatbot builder in Reply AI Chat. To navigate the complete setup process and successfully launch your AI chatbot, follow this guide: How to Set Up Your AI Chatbot.
The Knowledge Base feature enables you to enhance your chatbot's intelligence by integrating a tailored repository of information relevant to your organization. This allows for the seamless incorporation of crucial details into your AI chatbot, ensuring it delivers accurate and insightful responses.
How to Add Knowledge Base to Your AI Chatbot
To integrate a knowledge base into your chatbot, follow these steps:
1. Create a Knowledge Base:
Before linking a knowledge base to your chatbot, it's essential to create one. Navigate to the 'Knowledge Base' section accessible via the left-side menu in the global settings. Refer to this article for detailed instructions on uploading documents, adding links, and incorporating FAQs into your knowledge base.
Note: If you have already created a knowledge base, you can skip this step.
2. Integrate Knowledge Base into Chatbot:
Start by navigating to the 'Knowledge Base' tab within the AI chatbot builder. Then, click on 'Add knowledge base' at the top.
3. From the provided list, select the knowledge base that best aligns with your requirements and click Connect knowledge base.
4. Once the knowledge base is successfully connected, it will appear within the tab. Click to expand and access all associated details and attachments.
5. Check & manage the attachments:
Each attachment is accompanied by a green toggle, enabled by default to include the resource in your chatbot's repository. To exclude any attachments, turn the toggle off.
As attachments are integrated, their loading status is displayed, indicating their readiness for use by the chatbot:
Trained: The attachment is fully integrated, and the chatbot can effectively utilize the information to respond to queries.
Loading: The attachment is currently being integrated into the chatbot's knowledge base.
Failed: Indicates an issue with accessing the attachment, hindering its use by the chatbot. This typically occurs when Reply cannot access the link, thus preventing the retrieval of information.
Quick Tip: To make finding specific attachments in your linked knowledge database easier, use the search function located at the top.
Important Note:
You can add several knowledge bases to one chatbot, but you're limited to enabling a total of 20 items, including documents, links, and FAQs. Keep in mind this limit as you customize your chatbot's resources.
Preview and Test Your Chatbot's Performance
In addition to integrating the knowledge base, you can use a testing mode on the right side to interact with the chatbot, querying it with questions related to the uploaded content and receiving sample responses.
By leveraging this functionality, you can assess how effectively the chatbot utilizes the knowledge base in real-world scenarios, ensuring seamless and accurate interactions with users.