Set up integration

To integrate your Reply account with Pipedrive:

  1. Log into Reply.
  2. Open the Integrations page, select Pipedrive and click Connect.
  3. Enter your Pipedrive API key* and click Authenticate.

Note: you can find the Pipedrive API key under Settings - API.

Configure field mapping between Reply and Pipedrive

After you have set up integration, you must decide which fields in Pipedrive should correspond to the fields in Reply. To do this:

  1. Open the Mapping tab of the Pipedrive integration. The Full Name and Email fields in Reply are mandatory and cannot be changed.
  2. Click Add field mapping, for example Company - Organization.
  3. Click Save.

Select integration options

Reply offers several options for integration with Pipedrive:

  • Create people from persons. The option lets you fetch your Pipedrive contacts to Reply.
  • Update people from persons. When you update a contact in Pipedrive, Reply also updates it.
  • Push to Campaign. The option lets you adding a contact from Pipedrive to an ongoing Reply campaign.

Create people from persons

To fetch your Pipedrive contacts to Reply:

  1. Toggle the Create people from persons slider.
  2. Click Sync now.

Your Pipedrive contacts appear on the People page of your Reply account. After the first time all new contacts will be automatically fetched by Reply.

Example

Contacts created in Pipedrive:

Contacts fetched by Reply:

Update people from persons

Use this option if you want to update contacts in Reply after updating them in Pipedrive. To do this:

  1. Toggle the Update people from persons slider.
  2. Click Sync now for manual update. Otherwise Reply will sync changes during the next automatic synchronization.

Push to Campaign

When you enable this option, Pipedrive pushes contacts to a specified campaign in Reply. To use the option:

In your Pipedrive account

  1. Create a stage in a pipeline with the same name as a Reply campaign you want to use.
  2. Move Pipedrive contacts to this stage.

In your Reply account

  1. Make sure the campaign name in coincides with the stage name in Pipedrive
  2. Toggle the Push to Campaign slider.
  3. Click Sync now for manual update. Otherwise Reply will sync changes during the next automatic synchronization.
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