Sequence logs

The Log tab in a sequence contains technical information about events that take place in the sequence. If an error occurs, the logs can help you understand and resolve the issue.

To access them, open your sequence and click the Log tab.

New Log view [Beta]

💡 This feature is currently available in beta. To use it, enable beta in your account settings.

With beta on, the Log tab sorts events into categories, folds repeated events into one line and highlights the errors you need to fix. Without beta, the tab shows one list of events, described further down this article.

Every event belongs to one of four categories:

• Errors & Issues - problems that stop or slow down sending, such as a disconnected email account or a reached limit.
• Sending Activity - emails and LinkedIn actions planned and sent, sequence starts and pauses, and steps skipped for a contact.
• Settings & Changes - changes to the sequence settings, such as the daily limit, the schedule or tracking. Each one shows who made the change.
• Autopilot - contact searches and filter changes made by Autopilot. This category appears only in sequences that use Autopilot.

Logs are kept for 30 days.

How to filter the logs

1. Open the sequence and go to the Log tab.

2. Use the filters above the list:

   • All events - pick one or more categories and click Apply. The number next to each category shows how many entries it has.
   • Date range - choose Today, Last week or Last month. Last month is the default.
   • All emails - show only the events of the email accounts you pick.

   

How to read an event

• Errors that need action are highlighted in red and come with a button that takes you to the fix: Reconnect account, Open email accounts, Edit account limits or Refresh LinkedIn cookie.

  

• No action needed marks an error that has no fix button.

• Repeated events show once, with a counter such as 9 times and the time of the first and the last one.

• When four or more email accounts have the same problem, they show as one event with the number of accounts affected. Click Show accounts to see which ones.

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Checks before a sequence starts

Before a sequence starts, Reply checks the following:

1. The email account is linked to the sequence.
2. The email account is set up correctly.
3. All prospects are active in the sequence.
4. The LinkedIn account is linked to the sequence.
5. The selected schedule is valid.
6. The follow-up schedule is valid.

If a check fails, the sequence may not start, and an error is recorded in the logs.

Events recorded in sequence logs

Reply creates logs for different events that take place in a sequence. The following sections describe common log events and what they mean.

General sequence logs

Email account logs

LinkedIn logs

Read more about sequence errors:

• How to reconnect a disconnected email account
• Why is my sequence not sending emails?
• Common LinkedIn sequence errors