In addition to the consolidated inbox, which shows all threads from all sequences and team members in one place, you can also use the inbox at the sequence level.
The sequence-level inbox allows you to view only the threads that were initiated within a specific sequence. This helps you focus on conversations related to one outreach campaign and review replies without the noise from other sequences.
To access the inbox at the sequence level:
- Click on the needed sequence.
- Navigate to the Inbox tab. The threads within the selected sequence will be shown.
💡Note that:
- The inbox at the sequence level shows threads initiated by all sending email addresses connected to the sequence.
- One sequence can belong to one team member but still use multiple sending email addresses.
- You can also view threads started with contacts, even if the sequence owner is not the contact owner.
The sequence-level inbox has the same functionality as the consolidated inbox. You can:
- View threads
- Respond to replies
- Filter replies
- Manage categories
At the sequence level, the inbox does not include:
- Filtering by sequence, because the inbox already displays messages from one specific sequence.
- Filtering by team member, because the inbox already displays threads related to sequences created under your Reply account.
The global inbox and sequence-level inbox are fully synced. Any updates made in one inbox are automatically reflected in the other. This includes:
- New replies
- Read and unread message status
- Sent responses
- Created categories
- Other thread updates