Here is a guide on how you can check your MX records and configure them if they are not set.
Most common issues with MX records
- they are absent.
- they route to your old mail provider while you have switched to a new one.
- they are incorrect or route to two different mail providers.
How to check your MX records
Use any MX lookup online tool, for example:
To double-check and confirm the issue, you can also send an email from any other address to your business email. If you don't receive any emails, this can be a sign of an issue.
Note:
It's important to distinguish between terms such as mail provider (service) and hosting provider (service).
Most common hosting providers:
- Namecheap
- GoDaddy
- 1&1 IONOS
- OVH
- Cloudflare
- Google Domains
*Some hosting providers also offer email services.
Most common email providers:
- Google Workspace
- Office 365
- Zoho
- GoDaddy Mail
- Namecheap Mail
How to find your correct MX record values:
- use support article of your mail provider to get this information
- alternatively, contact your mail provider support to get assistance with setting up MX records
Here is the list of most popular MX records guidelines: