How do I change the status from Finished to Active?

There are two scenarios when a prospect gets the Finished status. Let's review each of them and move to the steps to fix them 👇

• When a contact replies to the sequence email.
• When a prospect goes through all sequence steps and finishes the campaign.

There is a dedicated sequence setting that manages both. Here is how you may find it:

1. Open the sequence;
2. Go to the Settings tab;
3. Expand Replies Handling section:

If you would like to reactivate prospects, follow this short guide and your sequence will be back in action!

1. Go to the People tab of your campaign;
2. Select contacts;
3. Click on the Change Status icon:
4. Click + (plus) next to Active;
5. Save the changes and it is done:

This is it! If you face any errors or need help with the statuses, feel free to message our Support team in chats or email them at [email protected].