Reply sets the Finished status in cases when a prospect should stop receiving emails during the campaign.
There are two scenarios when a prospect gets the Finished status:
- When you have specified to set the status as Finished after a prospect replies at a certain campaign step.
- When a prospect goes through all campaign steps, does not reply and 5 days pass after the last step.
In the first scenario, you can change the status of the prospect to Active and make them participate in the next campaign steps.
In the second scenario you cannot change the status of the prospect to Active, but you can create another campaign and move Finished prospects to this campaign.
To change the status follow the instructions below:
- Select people you need to change status for
- Click on Status icon
- Click minus Finished -> Set Status
- Click plus Active -> Set Status