Here's what you should know about import:

  • File should be saved in CSV file type, UTC-8 encoding; 
  • FirstName and Email fields are mandatory, i.e cannot be blank;
  • General information about Importing prospects to Reply;
  • If you're trying to import directly to a sequence and some of the people are not uploaded, here's guidance how to fix that;
  • Skipped means that you have duplicate records in your file and Reply only allows 1 unique email address per contact;
  • Phone number field shouldn't contain dashes or spaces, this might result in an error during import.
  • If you see "Wrong field format" error in your import results - means you have a custom fields with Number format that should be changed to Text.
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