Branded URLs let you personalize your opt-out, open, and click tracking links and can improve your spam score by putting these services under a domain that matches your brand. You can either use unique URLs provided by Reply, or set up own links.
Default Branded URLs
You can find the section under Settings - Branded URLs. Each account has three default unique links for each metric - Opens, Clicks, Opt outs. These links have disabled toggles and cannot be removed (but can be changed). If there is no specific email account under the EMAIL column,
Changing the default branded URL based on a Reply domain
You can change your default branded URL to a new one for any metric. To do this, click the Add new button, select the desired metric and click Save. You see the new tracking link in the corresponding section. Now you can switch between tracking links. Note, you can have only one active global tracking link for a specific metric at the same time.
Setting a unique branded URL for a specific email account
You can set a unique branded link for each email account that you have connected to your Reply account. When active, these links have higher priority than default branded links, and will be used in sequences.
Setting a unique branded URL based on your own domain
You can set up a link that uses your own domain instead of Reply domains. To do this:
1. In the Create branded URL popup of your Reply interface, select the link type. Each link type has its own COPY NAME domain:
2. Add a CNAME record to your DNS entries for your own domain. The process for doing this will vary depending on your DNS provider. The CNAME record must include the COPY NAME from the Reply interface and a subdomain name (in our example we used the name thule).
3. Get back to the Create branded URL popup of your Reply interface and in Your host field, enter the subdomain name from the CNAME record and your domain name. In our example we used thule as subdomain and smartreply.online as the domain for opt out links.
You can see instructions for adding a CNAME record at various DNS providers here:
- GoDaddy: https://www.godaddy.com/help/add-a-cname-record-19236
- Namecheap: https://www.namecheap.com/support/knowledgebase/article.aspx/9646/10/
- Google Domains: https://support.google.com/domains/answer/3290350?hl=en&ref_topic=3251230
- Amazon Route 53: http://docs.aws.amazon.com/Route53/latest/DeveloperGuide/resource-record-sets-editing.html
If you are using Cloudflare service for managing your domain, and create CNAME record here to redirect to Reply tracking, please do not forget to Disable proxy.