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Webhooks page overview

Learn how to create and manage webhooks in your Reply account

Written by Tania

The Webhooks page lets you manage all V3 webhook subscriptions in one place. You can create and edit webhooks, send test payloads, monitor failures, and manage subscriptions created both in Reply and via API tools such as Postman.

You can find the page under Execution → Webhooks.

Create a webhook

To create a new webhook:

  1. Go to Execution → Webhooks.

  2. Click Add new.

  3. Select an event from the dropdown.

  4. Enter the endpoint URL.

  5. Select scope and payload options (as defined in the API documentation).

  6. Choose whether to enable the webhook upon creation.

  7. Click Create.

Once created, the webhook will appear in the list.


Manage webhooks

You can manage each webhook directly from the Webhooks page.

Use the toggle to activate or deactivate a webhook.

To update the event, URL, scope, or payload settings, click Edit.

To delete a webhook, click the bin icon.

If you use Team Edition, you can only see and manage your own webhooks, not webhooks created by other team members.


Send test payload

You can test a webhook at any time. To send a test payload, click Send test payload.

A sample payload with test data will be sent. You can also view example payload data in the same view.


Failure logs

If a webhook fails, you can review the issue in the Failure logs section. Here you can see failed webhook attempts, view error details, and identify and fix delivery issues.


Migration from V2 webhooks

Webhooks are not automatically migrated from V2. If you still have V2 webhooks, they will be shown on the page so you can recreate them as V3.

To fully switch to the new version:

  1. Recreate webhooks as V3 on the Webhooks page.

  2. Delete V2 webhook subscriptions.

Once no V2 webhooks remain, the migration banner will no longer be shown.

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