There are two scenarios when a prospect gets the Finished status:
- When you have specified to set the status as Finished after a prospect replies at a certain campaign step.
- When a prospect goes through all campaign steps, does not reply and 5 days pass after the last step (you can adjust the number of days).
In both first scenarios, you can change the status of the prospect to Active and make them participate in the next campaign steps.
To change the status follow the instructions below:
- Select people you need to change status for
- Click on Status icon
- Click minus Finished -> Set Status
- As a result, it's automatically set to Active and resumed in campaign.