Campaigns

Everything you wanted to know about campaigns: dealing with bounces & error reports, A/B testing tweaking, adding steps, managing Outbox, logs and so much more.

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41 articles in this collection
Written by Reply Team

Why is my campaign suspended (Under review)?

Here we have listed the most common reasons for cases when your campaign is assigned with "Suspended" status and ways to avoid that.
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Written by Reply Team
Updated over a week ago

How to insert an opt-out link in any place of the email body

Want your emails to look 100% manually written but still compliant to CAN-SPAM laws? Simply insert a custom opt-out link in your email copy.
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Written by Reply Team
Updated over a week ago

How to Use the Email Quality Check Service

Learn more about the benefits of our brand-new Email Quality Check feature and how to get the most of it to improve your Reply campaigns.
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Written by Reply Team
Updated over a week ago

How can I resend email to a Bounced contact?

Learn about the ways to address bounced contacts issue and how you can resend an email that was returned and placed under "bounced" status.
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Written by Reply Team
Updated over a week ago

How to receive campaign error reports

Error report feature is helpful for all users that want to be notified automatically if something happens to their active campaigns.
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Written by Reply Team
Updated over a week ago

How can I remove one of the variants from A/B test?

One of the most frequently asked question is about whether or not you can remove one of the variants in A/B test and why (spoiler: no) :(
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Written by Reply Team
Updated over a week ago

How can I add one more step into an already finished campaign?

Learn if you can still create additional steps for your Reply automated email sequence and what are the conditions thta enable that option.
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Written by Reply Team
Updated over a week ago

How to use Outbox

Learn to operate and manage your outgoing emails in Reply's Outbox section. Make sure your campaigns are up and running within daily limits.
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Written by Reply Team
Updated over a week ago
Articles

Overview of the Outbox Page

The Outbox page lets you see the number of emails planned for sending from all email accounts connected to your Reply account.
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Written by Reply Team
Updated over a week ago

Logs in campaign

Access your campaign logs and see all the events that take place when your campaign starts running or use it to help troubleshoot issues.
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Written by Reply Team
Updated over a week ago

Campaigns list overview

Here you can find the information about your Campaigns page and how to create, open, run, pause, arhive, remove or duplicate your sequences.
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Written by Reply Team
Updated over a week ago

Campaign Wizard

How to use Campaign Wizard to set up a new outreach campaign in no time and schedule the best time for your emails and follow ups to go out.
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Written by Reply Team
Updated over a week ago

Manage campaign steps

Operating the steps of your outreach has never been easier: add, edit and remove emails and follow ups in super user-friendly environment.
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Written by Reply Team
Updated over a week ago

Step Templates

Configuring new steps for your automated email campaigns is as easy as 1-2-3! Add variables to customize, experiment with subject lines etc.
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Written by Reply Team
Updated over a week ago

People Tab Overview

Learn to manage your prospects data, watch campaign outcomes by prospect, updates statuses, create smart filters and export custom lists.
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Written by Reply Team
Updated over a week ago

Add Contacts

There are several ways when it comes to Adding Contacts to one of your campaigns. Choose the one that fits you best or try every option.
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Written by Reply Team
Updated over a week ago

Statistics

Learn to read & act on your campaign stats: create filters, track key metrics and make use of Detail View for advanced performance estimate.
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Written by Reply Team
Updated over a week ago

Preview

Make the most of Reply's Preview mode when building an automated oureach campaign: double check, evaluate, personalize particular emails.
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Written by Reply Team
Updated over a week ago

Campaign Settings

Learn how to tweak your Campaign settings to make sure you get most of your automated email outreach, then sit back and enjoy the results.
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Written by Reply Team
Updated over a week ago

Inbox Sorting

This article describes the Reply's Inbox Sorting feature and how it categorizes and tags all incoming replies in your campaigns
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Written by Reply Team
Updated over a week ago
FAQ

How can I add a BCC (blind carbon copy) to my emails?

Sometimes you just need to add a BCC to your cold outreach. Here's the simple instruction on how to do this for your Reply emails.
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Written by Reply Team
Updated over a week ago

How can I add a CC (carbon copy) to a campaign?

Sometimes you just need to add a BCC to your outreach emails. Here's the simple instruction on how to do this for your Reply campaigns.
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Written by Reply Team
Updated over a week ago

How can I send a test email?

How do you make sure your campaign is perfect and ready to be launched? Simply send a test email and see what your campaign will look like.
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Written by Reply Team
Updated over a week ago

How does Reply count step delays?

Confused with intervals between your outreach campaign steps? Here's how Reply counts hours and days between your sequence touch points.
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Written by Reply Team
Updated over a week ago

How to Save a Campaign as a Template

You can save any existing outreach campaign as a template to re-use it in your future campaigns. Here's how you can do it in minutes.
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Written by Reply Team
Updated over a week ago

How Do I Read Columns on the People Tab?

Want to learn what do the columnts on People page mean in Reply? Read this quick help article to learn more about data and its explanation.
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Written by Reply Team
Updated over a week ago

How Do I Ensure that the Text From the First Email Appears in Subsequent Emails?

To keep all campaign emails in the same chain, you simply need to leave the subject line of every follow-up email blank.
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Written by Reply Team
Updated over a week ago

How to change the Finished status to Active?

Reply changes contact's status to Finished when a prospect should stop receiving emails during the campaign. You can also do it manually.
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Written by Reply Team
Updated over a week ago

How do I find clicked people?

Need to segment and sort out prospects that clicked links in one of your automated Reply emails? Learn how to do it in a matter of seconds.
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Written by Reply Team
Updated over a week ago

How Does A/B Testing Work?

Wondering how Reply perfoms a/b testing of your email bodies and subject lines and how you can track results and act on the outcome?
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Written by Reply Team
Updated over a week ago

Is There a Way to Customize the Email for a Certain Prospect?

While you can customize your emails in bulk using universal variables (both default and custom), you can also tailor literally each copy.
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Written by Reply Team
Updated over a week ago

Do I need to manually pause prospects that are Out Of Office or is there an auto-setup?

What do you do with contacts that were automatically detected as out of office during one of your Reply campaign? Here's the answer.
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Written by Reply Team
Updated over a week ago

Can I change the Email Address for an Active/Running Campaign?

One of the frequently asked questions is if there's a way to change the email address used for campaigns sending when the campaigns is live.
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Written by Reply Team
Updated over a week ago

Can I add the same prospect to several Campaigns?

One of the frequently asked questions is whether you can have one prospect processed in multiple automated email campaigns in Reply.
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Written by Reply Team
Updated over a week ago

Can I change the schedule for a campaign that is already active?

One of the frequently asked questions is if there's a way to change the schedule used for a certain sequence when it's already running.
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Written by Reply Team
Updated over a week ago

Why is my campaign not sending emails?

One of the most frequently asked questions is why emails haven't sent from a Reply campaign.
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Written by Reply Team
Updated this week

Duplicating Campaign and Moving People Over.

Learn how to duplicate your Reply email campaigns in one click and move your prospects over from one sequence to another in bulk mode.
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Written by Reply Team
Updated over a week ago

How to Set Step Delay in Campaign

Learn how to tailor the step delay - the interval between your Reply campaign touch points - and choose between default and custom delay.
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Written by Reply Team
Updated over a week ago

How can I access the team data?

Learn how to access the information that is available team-wide in your Team Edition account and how to filter certain member's data.
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Written by Reply Team
Updated over a week ago

How can our team see each other's Campaigns in the Reply Dashboard?

Reply does not display all campaigns of the team members on one dashboard yet. You must view the statistics for each team member separately.
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Written by Reply Team
Updated over a week ago

Why replies are not detected by Reply?

Here are the most common reasons for cases when campaign responses from your Reply sequences cannot be detected properly and how to fix it.
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Written by Reply Team
Updated this week