When you get Out-of-Office emails from your contacts, Reply can automatically assign the Out-of-office status and temporarily pause or resume these prospects. There are two ways of handling such emails:
Manual;
Automatic.
This article will cover both options, so you can pick the one that works best for you.
Automatic handling
This variant works best if you want our system to manage Out-of-Office contacts automatically. It can both pause and resume them after some time. Here are some of the key moments👇
The feature is enabled by default.
All contacts with Out-of-Office status are affected.
If you are ready to try the automatic handling, follow these steps:
Go to the Emails tab of your Settings;
To enable the feature turn the toggle on;
Set the number of days to resume the contacts.
💡 Important: All the contacts with the Out-of-Office status will be resumed in the picked number of days. The system cannot detect the days mentioned in the email, so it uses this setting for all the cases.
Manual handling
If you want to control the contacts fully, choose the manual handling. You can resume prospects by changing the status from Out-of-Office to Active. Here is how you can do it:
Go to the People tab of your sequence;
Select the Out-of-Office contacts;
Click the Change status icon:
Click on the "+" next to the Active status:
Once you apply the changes, the contact will be activated, and will keep on getting your emails.
💡 Important: Once the Out-of-Office contact replies to your email, we detect this response and change the contact's status based on your sequence settings: Mark the person as finished or Continue sending emails.